Leveraging your expertise...

This course will provide you with precisely the skills you need to act as an internal consultant. The tools and techniques you gain will dramatically enhance your effectiveness in delivering business solutions.

How you and your organisation will benefit
As an internal consultant you spend a lot of time with people - understanding their problems, reviewing alternatives, persuading them to take ownership, making proposals and asking people to commit to action. To be successful, your technical and business skills must be backed up with sound communication skills and the ability to interact with all levels of your organisation.

As your role becomes more consultative, your credibility depends on how well you understand and make yourself understood. The techniques you will learn on this course will dramatically improve your effectiveness and ensure the success of your projects.

Key focus
During the course you will gain the skills to:

  • Identify and manage key stakeholders and players in business situations

  • Clarify expectations and agree success criteria

  • Identify and define problems

  • Assist internal clients to diagnose and analyse their needs

  • Promote your proposals persuasively to others

  • Manage resistance and objections to ideas

  • Flex your personal style to suit a range of people

  • Build team support, effort and enthusiasm

  • Gain support and build internal alliances to support change

Who will benefit
Anyone who works with internal clients in consultant type roles, including IT, Telecoms and HR professionals, Systems Analysts, Project Leaders, Business Analysts.

Who has benefited
Companies who have seen performance improvements by using this workshop include: Borealis, Sykes, Amadeus, Nature’s Way Foods, Transport for London, BT, O2, John Lewis Partnership.